Frequently Asked Questions
Everything about your box, subscription, shipping, and our satisfaction promise.
Products
Each box combines a warm therapy item (steam eye mask or warm compress, chosen from three styles), a blue-light screen filter or glasses, eyelid cleansing wipes, and — in the Pro plan — a desktop humidifier or screen light bar. All items are external-use products; nothing is taken orally.
Subscription
Shipping
Guarantee
First-Box Satisfaction Promise
If your first box isn't right for you within 30 days of delivery, email mao@nblingfeng.com. We'll do a short review and process a refund of your first month. Damaged items? Send us a photo within 14 days and we'll replace or partially refund — your choice.